Frequently Asked Questions
Find answers to common questions. Can't find what you need? Contact support@easypet.com.au
About Our Products
Are products suitable for all pet sizes? ▼
Most products work for a wide range of sizes. Check product pages for specific sizing, or contact us if unsure.
Do you have products for cats? ▼
Yes! Many products work for cats. Some are dog-specific—we clearly label these. Reach out if unsure about any product.
What if my pet doesn't like the product? ▼
We offer a 60-day satisfaction guarantee. If you're not happy, return it for a full refund—no questions asked.
Shipping & Delivery
Where do you ship? ▼
We ship to all Australian states. Metro: 2–3 days. Regional: 5–7 days. International coming soon!
How much is shipping? ▼
$10 for orders under $100. Free shipping on orders over $100.
Can I track my order? ▼
Yes! You'll get a tracking link via email. Check status anytime in your account under "My Orders."
Returns & Refunds
What's your return policy? ▼
60-day satisfaction guarantee. Return items in original condition for a full refund, no questions asked.
How long do refunds take? ▼
We process returns in 3–5 business days. Refunds appear in 5–7 business days (up to 10 days via credit card).
Who pays for return shipping? ▼
We cover returns for defects or incorrect items. For other returns, we provide a prepaid label at no cost.
Account & Ordering
Do I need an account? ▼
Yes, create an account to order. It takes a minute and lets you track orders and save your address.
What payment methods do you accept? ▼
All major credit and debit cards (Visa, Mastercard, Amex). Payments are secure and encrypted.
Can I cancel my order? ▼
Within 24 hours, yes. Email support@easypet.com.au with your order number. After that, use our returns process.